Terms and Conditions

Website: www.driiven.io
Last updated: February 2026

Introduction

1. These terms and conditions, together with any policies or documents linked within them (collectively, the “Terms”), govern your use of www.driiven.io (the “Website”) and the purchase of products and services made available by Driiven Limited (“Driiven”, “we”, “us”, “our”).
2. Contact details:

• Driiven Limited
  2 Oaks Pavilion Mews
  London, SE19 1QB
  United Kingdom
• Email: enquiries@driiven.io
• Company number: 14464596 (England & Wales)

3. These Terms apply to all visitors and customers. By accessing or using the Website, or placing an order, you agree to be bound by these Terms. If you do not agree, you must stop using the Website.
4. These Terms do not affect your statutory rights as a consumer. For information about your statutory rights, contact Citizens Advice or Trading Standards (or the equivalent in your jurisdiction).

A. Use of the Website

1. You agree that information you provide to us (including during checkout or account registration) is accurate, not misleading, and you will keep it up to date.
2. We may change, withdraw, or suspend access to the Website (in whole or part) temporarily or permanently where reasonably necessary (including for maintenance, security, operational, or legal reasons).
3. The Website may contain links to third-party websites (“Linked Sites”). We do not control Linked Sites and are not responsible for their availability, content, or how they process your personal data. You access Linked Sites at your own risk.
4. If the Website allows you to upload or submit material, you confirm that your material is lawful and does not infringe third-party rights (including IP, privacy, or confidentiality). We may remove any material at our discretion.
5. You agree to indemnify us for losses arising from unlawful or infringing content you submit, or misuse of the Website.

B. Ordering & Contract Formation

1. Acceptance of orders

1. Information on the Website is an invitation to treat and does not constitute an offer. Your order is an offer to purchase products in your basket.
2. Orders are subject to acceptance. We may decline an order where permitted by law, including where:

• an item is out of stock or incorrectly priced/described;
• payment authorisation fails;
• you order unusually large quantities;
• delivery restrictions apply;
• the address appears to be a freight-forwarding service; or
• the address is invalid or incomplete.

3. After you place an order, we will send an order acknowledgement email. This is not acceptance.
4. A binding contract is formed only when we send an email confirming dispatch of the products (a “Dispatch Confirmation”).
5. Items in your basket are not reserved and may be purchased by other customers.

2. Pricing

1. Prices shown are for the products only unless stated otherwise, and include VAT where applicable (unless stated otherwise for your destination). Delivery charges and any other applicable charges are shown at checkout.
2. We aim to ensure pricing accuracy but errors may occur. If we discover an error:

• If the correct price is lower, we will charge the lower price.
• If the correct price is higher, we may contact you to confirm whether you wish to proceed at the correct price or cancel for a full refund (if payment has been taken).

3. We may change prices at any time, but changes will not affect orders for which a Dispatch Confirmation has been issued.

3. Payment

1. Payment methods available will be shown at checkout. We may change available payment methods at any time.
2. You confirm the payment method used is yours (or you have permission to use it) and that details provided are accurate.
3. Your card issuer or payment provider may apply fees or currency conversion charges. We are not responsible for such charges.
4. Where Klarna or other pay-later providers are offered, their terms apply to your use of that payment method. Eligibility is determined by the provider, not by Driiven.

4. Invoices

Where we issue invoices, we may provide them electronically.

C. International Shipping, Duties & Taxes (EU / USA / China)

1. We ship internationally, including to the European Union, the United States, and mainland China, subject to availability, delivery restrictions, and courier coverage.
2. Import duties, taxes, and customs clearance:
   Where goods are delivered outside the United Kingdom, you may be required to pay import duties, VAT/sales tax, customs charges, and/or clearance fees imposed by your local authorities or courier. Unless we expressly confirm in writing that we will pay such charges for a specific order, you are responsible for these amounts.
3. Importer of record:
   Unless explicitly stated otherwise at checkout or in writing, you (the customer) are the importer of record for international shipments and are responsible for compliance with local import laws and regulations.
4. Delays and non-delivery due to customs:
   Customs processing times vary and may cause delays outside our control. If a shipment is delayed, held, or refused by customs due to missing information, non-payment of duties/taxes, or local restrictions, we are not responsible for such delays or consequences.
5. Refused deliveries / returned to sender:
   If a delivery is refused, unclaimed, or returned to us due to non-payment of duties/taxes or failure to complete customs steps, we may (where permitted by law) deduct return shipping costs and/or non-recoverable charges from any refund.

D. Delivery, Title & Risk

1. We deliver to valid shipping addresses only. We do not deliver to PO boxes.
2. Dispatch and delivery estimates are shown at checkout. Delivery times are estimates and may vary due to courier performance, peak periods, customs processing, and other external factors.
3. If you provide an incorrect or incomplete address, we are not responsible for non-delivery or delays. Address changes after ordering may not be possible and must be requested by email to admin@driiven.io marked URGENT with your full name, telephone number, and order details.
4. Title to products passes to you when we have received payment in full and the products are collected by the carrier for delivery.
5. Risk of loss or damage passes to you upon delivery.
6. We may supply orders in instalments; each instalment is treated as a separate contract.

E. Cancellation, Returns & Refunds

1. Cancellations and returns are governed by our Returns & Refunds Policy, which forms part of these Terms.
2. Your statutory rights (including any mandatory consumer rights applicable in your jurisdiction) are not affected.
3. Certain products may be excluded from cancellation/return rights (for example bespoke or personalised products), as detailed in the Returns & Refunds Policy and subject to applicable law.

F. Age Requirements

Where a product has a minimum age requirement, by placing an order you confirm you meet that requirement. We may cancel orders where we reasonably believe this is not the case.

G. Pre-orders (if applicable)

1. Pre-order products may be offered from time to time. Where a product is a pre-order, we will show estimated dispatch timelines during checkout.
2. Payment for pre-orders may be taken shortly after ordering and before dispatch. Your order is not confirmed until payment has been successfully taken.

H. Intellectual Property

1. All content on the Website (including logos, text, images, graphics, and software) is owned by or licensed to Driiven and protected by applicable laws.
2. “Driiven” and associated marks are trade marks of Driiven and/or its licensors.
3. You may use the Website for personal, non-commercial purposes only. You must not:

• use the Website in any way that damages Driiven’s reputation;
• use automated tools (bots, scrapers, spiders) to extract data; or
• reproduce, copy, sell, or exploit Website content commercially without permission.

4. We may terminate your right to use the Website at any time for breach of these Terms.

I. Accuracy, Availability & Security

1. We aim to ensure information on the Website is accurate, but we do not guarantee it will always be error-free.
2. We do not guarantee uninterrupted availability. You should use up-to-date virus protection and security measures on your device.

J. Liability

1. Nothing in these Terms limits or excludes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any liability that cannot legally be limited.

2. Subject to the above, we are not liable for indirect or consequential losses, including loss of profit, business, goodwill, or opportunity.
3. Subject to applicable law, our total liability in connection with an order will not exceed the price paid for the relevant product(s).
4. These limits do not affect your statutory consumer rights.

K. Privacy & Data Protection

We process personal data in accordance with our Privacy Policy and Cookie Policy, which form part of these Terms.

L. General Legal Terms

1. Assignment: We may assign or subcontract our rights and obligations provided your rights are not affected. You may not assign your rights without our written consent.
2. Changes to Terms: We may update these Terms from time to time. The version in force at the time you place your order will apply to that order.
3. Force majeure: We are not responsible for delay or failure caused by events beyond our reasonable control.
4. Severability: If any provision is unenforceable, the remaining provisions remain effective.
5. Governing law: These Terms are governed by English law, and disputes are subject to the non-exclusive jurisdiction of the courts of England and Wales (without affecting your consumer rights in your country of residence where applicable).
6. Notices: Notices to us should be sent to the postal address above or by email to enquiries@driiven.io (or as otherwise specified). Notices are deemed received as follows: immediately if posted on the Website; 24 hours after email; or 3 days after posting a letter.
7. Third Party Rights: No third party may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.